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FAQ

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Book 10 nights from the official site and get 1 night free!Hiromas Hotel & Hostel were closed.

Which site offers the best price on the reservation?

This website(official website) always offers the best rate.

What time is check-in / check-out?

Check-in time is after 16:00 and check-out time is until 10:00.
※ If you check-in after 22:00, please be sure to contact us by 21:00 on the day.

Please be careful as you will not be able to enter the building if you do not contact us before 22:00.

Can I use the laundry?

You can use the washing machine (200 yen per time), dryer (30 minutes 100 yen), detergent (100 yen per serving).

Is there a smoking room?

All in the hall are non-smoking. Please smoke at the smoking area of each facility.

Is there a female only floor?

Yes, we have a female only floor.

Is there a safety box in the room?

All the guestrooms(bedrooms) have a locked safety box.

Are there amenities in the room?

Shampoo, treatment and body soap are free in shared shower room.
All amenities (toothbrush, razor, hairbrush, slippers, bath towels, etc.) are available at front desk for a fee.

Where are shower rooms and restrooms?

Shower rooms, restrooms and washrooms are on each floor.

Is there a curfew?

No curfew, and you can enter by PIN.

Can I use a towel?

Bath towels are available for a fee.

Can I use Wi-Fi?

Wi-Fi is free.
The password will be announced at check-in.

Is there any age restriction?

Preschoolers can not stay.

If guests are under 18 years, please submit “Consent on accommodation”.
As it is necessary at the time of check-in, please download it from below and bring in what you filled in at check-in.

Agreement on accommodation of under 18 years of age

How to pay the accommodation fee?

Please pay at check-in.
You can pay with cash or credit card, electronic settlement like Suica, PayPay, Alipay etc.

Credit cards

  • VISA
  • JCB
  • American Express
  • Diner’s Club
  • Master Card
  • Discover

Electronic settlement

  • Transportation system IC card, Suica/PASMO etc.
  • iD/QUICPay
  • Apple Pay
  • PayPay
  • Alipay
  • Paypal

Is there a parking lot?

There is no private parking lot at our facility.

We will guide you to nearby coin parking.

Can I pick up my luggage?

Yes, please contact us  and write your name and check-in date in the invoice communication field.

Will you keep my luggage?

From the day of check-in, it is free of charge during the stay period.

We accept luggage storage after 8:00 when the front desk starts.

Price list

If I cancel my reservation, will I have a cancellation fee?

Cancellation fees may be charged depending on the booking status. Please see the table below for details.

Number of days to staycancellation charge
After the previous day100% of the reservation fee
2 days agofree

 

If you have any questions not mentioned above, please contact us from the form below.

Contact Form